The Milomade Shop - Refunds and Returns
Every Milomade item is crafted with great care and attention to detail and checked before shipping. Milomade does not send out damaged goods and all items are shipped in protective packaging so that they arrive in perfect condition.
Refunds, returns and exchanges are dealt with on a case-by-case basis.
Goods may be returned for exchange or a full refund within 14 days of receipt. Please get in touch with me first before sending any orders back to the Milomade studio.
If the product has not been returned in fully re-sellable condition, I reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. It is imperative therefore to use adequate packaging to protect your returned goods during transit and always aquire proof of postage as I cannot be held responsible for items that are lost whilst being returned to the Milomade studio. Until the item reaches the Milomade studio, it remains your responsibility and I suggest you use a postal service which will insure you for the value of the items you are sending.
Please note that shipping / handling fees are non refundable and I am not responsible for cost of return postage unless items delivered are faulty or incorrect. If this should occur, or if you are at all unsatisfied with your order, please contact me within 7 days of purchase to discuss the matter. I will do my best to resolve any problem quickly.
Any goods which have been specially commissioned, customised or personalised to order cannot be returned.
When returning an item please include a copy of the invoice or receipt for reference.
Refunds for items bought as gifts can only be given to the original purchaser.
If you are exchanging goods and the new item you require costs less than the one you have returned you will be refunded the difference. If exchanging goods and the new item you require costs more than the one you returned, an additional payment will be required and an invoice issued.
In the case of exchanges a standard re-delivery charge will apply.